Document expiry proactive renewal
Passport / licence expires in 60 days — proactive notification + 1-click renewal flow.
Discuss Your ChallengeScenario
Citizen’s passport expires in 60 days. Without proactive trigger — citizen forgets, blocked at border / bank / etc.
With trigger — system detects expiry approaching, notifies citizen with pre-filled renewal flow.
Trigger
Document expiry monitoring per citizen master record. Threshold (60/30/14/7 days).
Action
Push 60 days before expiry: “Passport expires [date]. Renew in 1 click”.
Pre-filled application with current data.
Mobile biometric capture (if regulator allows).
Branch fallback for high-risk.
Tracking through app until new document issued.
What is measured
Pre-expiry renewal rate.
Service interruption rate.
Citizen NPS post-renewal.
Related
- /en/solutions/government-personal-companion-platform/ — companion
- /en/architecture/government-ekyc-architecture/ — eKYC
- /en/insights/government-life-event-orchestration/ — orchestration
- /en/architecture/government-notification-fabric/ — notification
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