Industry

Government and public sector in Uzbekistan: SSOT, inter-agency processes, proactive services

Digital government in Uzbekistan completed the stage of putting services online. The next stage is a single source of truth on the citizen, inter-agency integrations without data duplication, proactive communication, and life event orchestration. This hub gathers solutions, expertise, and cases for government agencies and digital state programs.

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Government as a SamaraliSoft industry hub. Solutions, expertise, and cases for government agencies and digital state programs.

How This Industry Should Be Set Up

There must be a unified citizen and legal entity layer with source-of-truth attribution by field. Life events trigger update chains automatically. The citizen sees their record in a portal and can correct it. Data use consents are granular and managed. Proactive scenarios (personal companion, life event orchestration) operate on unified data. Inter-agency processes (permits, licenses, payments) flow through a bus with deadline control and end-to-end status. Biometrics 2026 is built into the platform, not as a separate project.

Where It Breaks Most Often in This Industry

01
One citizen has 1.5-2 versions in government registries with address and status discrepancies
02
Life events (birth, marriage) require families 4-8 weeks of manual handling across agencies
03
Each government service requires manual KYC anew
04
Inter-agency processes (permits, licenses) flow through paper chains
05
Citizens do not receive due benefits because of missed communication
06
Vulnerable categories receive help only on active request
07
Regulatory citizen reports compiled manually from 5-7 sources
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