Inter-Agency Workflow Platform

What this solution is

Inter-Agency Workflow Platform — unified capability for processes involving multiple agencies:

• Building permit (planning, environment, engineering infrastructure, registration).
• Business licence (Soliq, central bank if fintech, specialised regulator).
• Large procurement (ministry, Soliq, antimonopoly).
• Court decisions implementation (court, MVD, executor).

Without a platform — each agency works in isolation, citizen / business glues together with email and paper.

When needed

Citizen / business journeys touch >2 agencies.

Process duration measured in weeks-months.

Drop-off rate high — citizens give up.

Status visibility absent.

Coordination failures embarrassing.

How it works

Workflow engine. Per process type — defined steps, owners, SLAs.

Inter-agency event passing. Agency completes step → trigger to next.

Status visibility. Citizen sees end-to-end progress in one place.

Document handoff. Structured transfer, no re-submission.

SLA tracking. Per-agency performance measured.

Escalation framework. Stuck cases automatically escalated.

End-to-end audit trail.

What the state gets

Process duration cuts dramatically.

Citizen / business satisfaction rises.

Inter-agency accountability improves.

Performance bottlenecks visible.

Coordination overhead falls.

Related

• /en/insights/government-life-event-orchestration/ — life events
• /en/architecture/government-orchestration-platform/ — orchestration
• /en/architecture/government-event-bus-architecture/ — event bus
• /en/insights/government-cross-agency-debt/ — integration debt