Government Notification Fabric Architecture
Centralised notification layer for all state-to-citizen communications.
Discuss Your ChallengeStructural elements
Channel adapters. SMS, push, email, voice, in-app messaging.
Routing engine. Per-citizen channel preference.
Frequency caps. Per-purpose tiers (emergency unlimited, marketing limited).
Consent layer integrated.
Template management. Plain language enforced.
Delivery tracking. Receipt, retry, fallback.
Audit trail.
Compliance enforcement (court notices, regulatory mandates).
Government-specific
Emergency override capability. Public safety notifications not subject to consent.
Multi-language. Per-citizen language preference.
Accessibility. Screen reader compatible.
Vulnerable populations alternative channels.
International standards (e.g. WCAG accessibility).
Where it breaks
Frequency caps not enforced — citizens disable channels.
Plain language standards ignored — bureaucratic jargon.
Emergency capability untested.
Related
- /en/solutions/government-citizen-notification-fabric/ — notification solution
- /en/architecture/government-consent-architecture/ — consent
- /en/solutions/government-personal-companion-platform/ — companion
- /en/insights/government-trust-public-services/ — trust
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