Use Cases

Address change cascade

Citizen updates address — automatic propagation across all agencies. Single update, not 10 forms.

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Scenario

Citizen moves. Today — updates address in MVD, Soliq, healthcare, banking separately. Each system its own procedure.

With the platform — single update in citizen master, automatic propagation.

Trigger

Address change submitted (online or branch).

Action

Address master updated. Event published. Consumers (Soliq, healthcare, election registry) sync.

Citizen confirmation at each agency level (per consent).

Visible tracking.

What is measured

Time-to-propagation across agencies.

Error rate (mis-routed deliveries).

Citizen NPS.

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