Citizen data correction self-service
Citizen sees own state-held data, requests correction. Self-service for simple cases, escalation for complex.
Discuss Your ChallengeScenario
Citizen discovers wrong address in state registry, or surname misspelled, or wrong birth date.
Today — branch visit, paper application, weeks of delay.
With platform — citizen views own data, requests correction, evidence uploaded, automated processing.
Trigger
Citizen-initiated correction request through companion app.
Action
Categorise request. Simple (typo) — auto-process. Complex (factual change) — agency review.
Evidence upload.
Decision communicated. Audit trail kept.
Update propagated cross-agency via event bus.
What is measured
Correction completion time.
Citizen NPS.
Quality improvement in data master.
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