Government MDM: citizen master, address master, organisation master
MDM in the state — foundation. Citizen master, address master, organisation master, document catalogue. Distribution to agencies via event bus.
Discuss Your ChallengeDomains
Citizen master. Identity of citizens, hierarchies (families).
Address master. Unified address reference.
Organisation master. Legal entities, sole proprietors, state departments.
Document master. Catalogue of state documents (passport, tax ID, licences).
Reference data. Categories, codifiers.
Structural elements
Source identification per attribute.
Golden record builder with survivorship rules.
Identity resolution probabilistic + deterministic.
Distribution layer via event bus.
Stewardship UI per domain.
End-to-end audit trail.
Citizen access — view own record, request correction.
Government-specific concerns
Cross-agency mandate. MVD, ZAGS, Soliq — each “owns” some attribute.
Privacy. Per-attribute consent layer.
Regulatory. Some attributes restricted (medical history, criminal record).
Vulnerable populations — handle with extra care.
Where it usually breaks
Big-bang scope. 5 domains at once — politically toxic.
Incremental approach. Citizen master first.
Related
- /en/insights/government-data-quality-crisis/ — data crisis
- /en/architecture/government-event-bus-architecture/ — event bus
- /en/solutions/government-citizen-data-platform/ — citizen data platform
- /en/expertise/government-data-discipline/ — data expertise
What else is worth exploring
Topics from the same area we usually explore together
Document Management
Document management is not about scanning paper. It's about getting the right document to the right person at the right moment — without…
→SolutionAutomation
Automation is not replacing people with robots. It's eliminating steps that shouldn't exist and accelerating those that should.
→SolutionCitizen Data Platform: a single citizen master for the state
Customer master for the state. Citizens in one place, distribution to downstream agencies, consent-aware. Foundation for all digital-first…
→SolutionInter-Agency Workflow Platform
Cross-agency processes (citizen permits, business licenses, large procurements) require coordinated workflow. Platform replaces email and…
→I do not just write about this. I can come in, examine your situation and design a solution for your specific landscape.
Discuss applying this →Ready to discuss your challenge?
Tell me what's not working or what needs to be built. First conversation — no obligations.
Usually respond within a few hours