Solution

Telecom Consent Management Platform: consents as a product, not a PDF in the footer

ZRU-547 and the 2026 biometrics direction tighten consent requirements. The platform makes consent management explicit, granular and compatible with partner data sharing.

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What this solution is

Telecom Consent Management Platform is the operating layer where the customer’s consents to data processing and sharing are managed as a product surface: granular, transparent, real-time, and compatible with partner data sharing.

At most operators consents look like a clause in the contract or a blanket checkbox at SIM activation. The customer does not remember what they signed. Teams do not know what consent covers. Lawyers reactively answer regulator queries. That worked 5-10 years ago, it does not work in 2026.

The platform changes the model. Each type of data use requires explicit consent. The customer sees and manages them in one click. Internal systems automatically check consent before using data. The audit trail is complete.

When the operator needs this solution

Consents are fragmented across systems. Marketing keeps theirs in one base, retention in another, the fintech partner has its own copy.

The regulator started asking questions on personal data law compliance. Reactive answers are getting more expensive.

A trust partnership with banks or payment systems is being prepared — partner data sharing requires a clean consent wrap.

Customers begin to ask “where did you get my data” and “who sees it”. Without a consent dashboard there is no answer.

The company has no owner for privacy and data governance. Lawyers ad-hoc, IT for uptime, nobody for consent overall.

If 2-3 of these are present, the platform makes sense.

How it works

The platform consists of six connected layers.

Consent registry. The single source of truth for all customer consents. Granular by purpose: SMS marketing, push marketing, data sharing with partner X for scenario Y, data use for credit scoring.

Consent capture UX. The point at which the customer grants consent — should be understandable. Not five pages of legal text but clear options with checkboxes by purpose.

Real-time enforcement. When an internal system requests customer data, consent is checked in real time. If consent is revoked — request blocked.

Audit trail. Every consent change (granted, modified, revoked) is logged with timestamp and source. Every data access is logged with purpose.

Customer-facing dashboard. The customer sees all their consents in the personal cabinet, can change any in one click. Sees the history — who accessed the data and when.

Partner gateway. Data-sharing consents with bank partners and other third parties are processed through this layer with full traceability.

What an engagement with SamaraliSoft includes

Regulatory audit (3-4 weeks). What ZRU-547 requires in the current wording, what the regulator signals for the next year, what gaps exist in the operator’s current consent wrap.

Platform design (6-8 weeks). Consent registry schema, capture UX, enforcement architecture, integration with downstream systems, customer dashboard.

Legal layer (in parallel). Updates to terms and conditions, data processing policies, partner agreements.

Implementation (6-9 months). Phased rollout by consent type. Marketing first, then partner data sharing, then advanced (profiling, automated decisions).

Ownership handover. A Privacy/Data Governance Officer as a permanent operator role.

What the operator gets

On a 9-12 month horizon:

Reduced regulatory risk. Personal data law compliance shifts from reactive to proactive.

Readiness for partner data sharing. Trust partnerships with banks and payment systems become legally clean.

Customer trust as a differentiator. A customer who sees and manages consents trusts the operator more.

Reduced operational cost on lawyers’ ad-hoc regulator responses. The audit trail itself answers most questions.

Foundation for AI and automated decisions. Without consent infrastructure any ML personalisation attempt is in a legal grey zone.

When the solution is not needed

If the operator just passed a major regulatory milestone and has a moratorium on big projects.

If the data foundation is fragmented — consent data in one system, usage in another, no linkage — the consent platform stays cosmetic.

If the regulator does not signal a timeline for tightening, urgency may be overstated.

If the organisation has no owner for privacy and data governance, the project cannot align stakeholders.

If the 12-18 month budget is limited, building in-house gets deferred — easier to start with a vendor platform.

How to start

Request the Consent Readiness Diagnostic — 3 weeks. Regulatory gap analysis, a map of existing consents across systems, sizing of partner data sharing opportunities, a recommendation on the path (build vs platform vs simplified) and a realistic 12-month roadmap.