Telecom

A telecom operator runs on its billing system. That’s the core — rating, settlements, subscription management. Replacing billing means shutting down the business for months. But subscribers haven’t judged operators on voice quality for a long time. They judge based on how easy it is to activate a plan, get a question answered, understand their bill. And this is where most Central Asian operators fall short.

A typical picture: billing works stably, but around it is a zoo of disconnected systems. CRM knows one thing, the contact center another, the dealer portal a third. A subscriber calls, and the agent can’t pull their history together. Marketing launches a retention campaign blind because churn data arrives with weeks of delay. Dealers onboard subscribers through one system and calculate commissions in Excel. Revenue leakage at 3–7% is unmeasured because it would require reconciling mediation, billing, and actual consumption — and they live in different worlds.

I help operators build an intelligence layer on top of existing BSS/OSS infrastructure. I start with an audit: what data exists, where the gaps are, what’s lost between systems. Then I design the target architecture — subscriber 360, revenue assurance, dealer portal, self-service — and define which module to start with for a measurable result in the first quarter.

The key principle: billing is sacred; we don’t touch it. Everything built around it connects via an integration layer and works with billing data without creating risks for rating and settlements.